Billing Department

Schertz EMS is committed to providing the best care to patients in the cities that we serve. Our fees include a base charge for the transport and a mileage fee. These fees are approved annually by Schertz City Council. Schertz EMS accepts assignment from all third-party payers. We will make every attempt to bill and collect from the patient’s insurance company. Medicare, Medicaid and most commercial insurance cover ambulance transportation that is medically necessary. Insurance companies pay claims based on the type of coverage each individual policy provides. Schertz EMS balance bills for non-Medicare, Medicaid, Tricare, VA and Worker’s Compensation insurers. Schertz EMS does not have contracts with private insurance companies; therefore we do not waive the unpaid portion of the bill. The patient is responsible for any co-pay, co-insurance and deductible according to their individual insurance plan.  

Click here to pay your ambulance bill

EMS Billing

Phone: 210-619-1450

HIPAA Compliance Officer


Email HIPAA Compliance Officer

Passport to Care Membership Plan

For a very low annual cost, you and your family can now have peace of mind knowing if you ever have to call 911 for a medical emergency, there could be absolutely no out-of pocket costs for the care and transportation that would be provided by Schertz EMS.

As a member with health insurance, any payment received from insurance will be considered as payment in full. This benefit means no out-of-pocket costs for ambulance transportation provided by Schertz EMS.

Check to see if you live in our service area here

Click here to complete a Passport to Membership Interest Form

Passport to Care FAQs

Allison Gorzell

Office Manager


Allison began her career in EMS Billing in 1997. She has worked as an EMS Billing Clerk, EMS Billing Supervisor and is now the EMS Office Manager. Allison is a Certified Ambulance Coder, a Certified Ambulance Privacy Officer, a Certified Ambulance Compliance Officer and a Certified Ambulance Documentation Specialist. Allison has been with the City since 2002. She is married to her husband Richard and have 3 children: Royal, Shyann, and Hailey.

Dominga Miller

Billing Specialist


Amber Cockrum

Billing Specialist