Records Requests

Schertz EMS Business Office
1400 Schertz Parkway, Building 9
Schertz, TX 78154
P: (210) 619-1450
F: (210) 619-1499

EMS Medical Records and EMS Billing Reports are available upon request.

For Patients

You may pre-order the report by calling the Schertz EMS Business Office at (210) 619-1450 between 8:00 AM and 5:00 PM.

Have the following information ready:
  • Patient's name
  • Patient's Date of Birth
  • Patient's Social Security Number
  • Date, time and location of the service
  • Requestor's name and contact information

If picking up the report: 

Reports can be picked up at the Schertz EMS Business Office building between 8:00 AM and 5:00 PM.

If you are the patient listed on the report, you will need to show a picture ID and complete the Patient Authorization for Disclosure of Protected Health Information form. 

If you are not the patient listed on the report, you will need to show a valid "Power of Attorney" document and/or a signed Patient Authorization for Disclosure of Protected Health Information form. 

If having the report mailed:

Mail the form along with a copy of your Driver License or state issued ID.

If you are not the patient listed on the report, you will also need to provide a copy of a valid "Power of Attorney" or the Death Certificate if the patient is deceased.

For law offices and records retrieval companies:

Mail request and authorization form or subpoena to:
City of Schertz EMS
1400 Schertz Parkway, Bldg 9
Schertz, TX 78154

The request may also be hand-delivered to City of Schertz EMS Business Office between 8:00 AM and 5:00 PM or fax request to (210) 619-1499.

For Public/Medical Organizations:

Call City of Schertz EMS Business Office at (210) 619-1450 between 8:00 AM and 5:00 PM or fax request to (210) 619-1499.

Records Fees

The charges for reproduction and preparation of patient records are as follows:
  • $5.00 Medical Record
  • $3.00 Billing Record
  • $25.00 Affidavit/Questions/Notary