Water Utilities


Schertz receives its water from the Carrizo Aquifer, not through the Edwards Aquifer Authority. The Carrizo Aquifer is not under Stage 1, 2, 3, or 4 restrictions. Schertz promotes a year-round water conservation plan, the rules are as follows:

  • Year round outdoor sprinkler watering is prohibited between 10 a.m. to 8 p.m. daily. The use of a handheld hose or other handheld watering device or a drip irrigation system can be used at any time.
  • It shall be a violation if a person or customer allows water to run off into a non-pervious ditch, or fails to repair a controllable leak.
  • Re-use water usage is exempt from the water conservation plan.
  • Customers using water from a private water well must comply with all requirements of the water conservation plan.
  • All persons are urged not to waste water.
  • As this dry season continues, be prepared for restrictions to be placed. Be water-wise.


The City of Schertz Water Department is regulated by the Texas Commission on Environmental Quality (TCEQ). The TCEQ rules state “the system must be designed to maintain a minimum pressure of 35 psi at all points within the distribution network at flow rates of at least 1.5 gallons per minute per connection.”

The deviation in elevation throughout Schertz’s water service area makes it impossible to maintain one constant pressure zone for our customers. Higher elevations will tend to have lower water pressures and lower elevations toward higher pressures. The Schertz water system is designed to provide a minimum of 750 gpm fire hydrant flow and insuring that we meet the minimum water pressure requirements. It is important to know that the Texas/Schertz plumbing/building code requires a pressure reducing valve to be installed when water pressures at the residence exceeds 80 psi. Although the working pressures of house plumbing and appliances exceed 80psi, some insurance companies will not cover any damages or replacement of an appliance if this situation exists. It is important for you to know what your insurance provider requires/will cover. If you have any questions concerning the water pressures in Schertz, contact the Schertz Water Department at 210-619-1100. To find out what your insurance companies rules are about coverage to damage to, or replacement of an appliance, you should contact them directly.


If you are new to town, welcome! If you are returning to the City, welcome back! To open an account, please complete the Application (PDF) which will be for water, sewer, garbage, and recycling. Once completed applications may be submitted to our office in person, mail, fax, or by email.


Accounts must be closed in person. Customer may request closing of an account by coming in to the Business Office.


If your service has been disconnected for non-payment and you would like to have services restored after the close of business at 5 p.m., all payments must be made at the City of Schertz YMCA Water Billing Kiosk Center.


Payment will need to be made by cash, Mastercard, or Visa.

Should you wish to set up your account for an automatic bank draft or  credit/debit card draft, please complete and submit the Authorization for Automatic Bill Payment / Draft Form (PDF)

Leaks or Line Breaks

Should you  experience an unexpected water leak or line break, we will consider an  adjustment to your bill after repairs have been made. Please complete  the Request for Water Leak Adjustment Form (PDF)


Discharges from swimming pools are generally not allowed unless de-chlorinated to less than 1 ppm chlorine or discharged through the yard of the property on which it is located, and does not cross adjacent property. 

A notification shall be provided to the Public Works Department (210-619-1800) at least one business day in advance of discharge.

Helpful Document

Drought Contingency Ordinance and Water Conservation Plan (PDF)