Citizen Satisfaction Survey

In 2016 the City of Schertz conducted its first Citizen Satisfaction Survey to measure how well the City is meeting the needs of the residents and to gain valuable feedback regarding City programs and services. ETC Institute was contracted by the City to conduct the survey in 2016 and again in 2019 to conduct the City's second Citizen Satisfaction Survey. The survey is mailed out to randomly selected households and holds a margin of error of 4-5%. The results of the survey indicate that most residents were “very satisfied” or “satisfied” with the overall quality of services provided by the City.

2019 Citizen Satisfaction Survey
2019 Appendix A - GIS Maps

2016 Citizen Satisfaction Survey

2019 Survey highlights include:

 Residents have a Very Positive perception of the City

  • 86% are satisfied with the overall quality of services provided by the City; only 2% are dissatisfied
  • 86% are satisfied with the overall quality of life in Schertz; only 2% are dissatisfied

Overall Satisfaction with city services is higher in Schertz than other communities

  • Overall satisfaction with City services rated 36% above the U.S. Average, and 38% above the Texas Average
  • Schertz is rated above the Texas Average in 42 of 50 areas
  • Schertz is rated above the U.S. Average in 43 of 50 areas

 Top Community Priorities

  • Traffic
  • Road Repair/Maintenance/Expansion
  • Planning for Rapid Growth
  • Enforcing Codes and Ordinances