REGIONAL EMERGENCY ALERT NETWORK (REAN)
In an effort to improve communication during emergency situations, the City of Schertz encourages residents to register for the Regional Emergency Alert Network (REAN) system. Use of this system allows local public safety officials the ability to send mass notifications to registered users through both land-lines and a variety of electronic devices during a natural or man-made emergency in the area.
Traditional systems similar to this were previously limited to land-line phones. Guadalupe, Comal, and Bexar Counties have improved the system and now register multiple means of communication so that mobile contact information is included in the 911 database.
It is important to note that citizens must be registered in REAN to receive notifications. During the registration process users are able to opt-in to receive emergency notifications via phone call, text messaging, and/or email based on addresses that they specify (home, work, school, parent's house, etc.). Alerts will be disseminated during the duration of an emergency and will cease to broadcast when public safety officials deem the imminent threat has passed or activation settings expire.
The City of Schertz encourages residents to also stay informed during emergencies by monitoring local radio and television stations. Other means of communication that Schertz public safety officials may use during an emergency include:
In areas of potential immediate impact, the Police, Fire and EMS Department first responders may go door-to-door with information or instruction.
The City's website also provides information to the media and the public during emergency situations. This information can be accessed from a computer or electronic devices. The City of Schertz also encourages residents to stay up to date by following the Schertz Police Department Facebook page.
The Reverse 911 system allows for notifications to be sent to targeted areas to receive pertinent warnings. This system notifies immediately impacted residents and visitors that have land-line phones with instructions to promote safety. no registration is required.
The REAN system also allows public safety officials to send mass notifications to users during large events or other occasions when roads may be closed and detours should be noted in case of emergency.
The information provided during registration is for emergency notification purposes only and will not be shared with any other entity. Once registered, a conformation email will be sent to registrants and they must respond using the link in the email to activate the service.
Do you or anyone you know need some form of assistance during times of an emergency/disaster event? Consider applying for the State of Emergency Assistance Registry (STEAR) today by calling 211 or visiting STEAR.dps.texas.gov
Who Should Apply
People with Disabilities including limited mobility, communication barriers, people who require additional medical assistance during an emergency event, and people who require personal care assistance.
Frequently Asked questions
Do I have to fill one STEAR form out for each individual with additional assistance needs?
Yes, each individual who needs assistance during an emergency event must register to register. Nursing homes or assisted living facilities should fill out the "facility form" rather than the individual form.
Can a STEAR form be filled out for someone else?
With their permission, a family member or volunteer can register another individual through 2-1-1 or by filling out a registration form.
How long will my information be kept in the system?
Your information will be kept in the system for 1 year. You should reregister after that time period.
What do I do if I move or no longer need assistance?
You should contact 2-1-1 to re-register if you move or no longer need assistance. You can also contact your local Emergency Management Coordinator to be removed from the system.
Does registration with STEAR guarantee I will be evacuated during an emergency event such as a hurricane?
No, your information will be provided to participating local governments for their use in developing emergency management plans and to assist them in preparedness and response activities. Each local government uses the information in different ways and registering in the system does NOT guarantee that you will receive additional assistance during an event. Contact your local emergency Management Coordinator to determine their level of participation in this program.
Will I receive confirmation that I have successfully registered?
You will not receive confirmation from the State if you register. If you fill out the form and fax or e-mail it to the contact information on the form and they have questions or cannot read your writing, they may contact you to clarify the information. In addition, a local government representative MAY contact you to confirm that they have the correct information or to clarify the information provided.