A water leak on the customer's side of the meter is considered the responsibility of the property owner or tenant to repair, including all costs associated with the repair.
The City of Schertz offers utility account holders partial leak credit for water charges as a courtesy to our customers who qualify. This credit will be granted no more than 1 time in a 12 month calendar year. Any approved leak credits will be reflected on the customers billing account. Water loss due to theft, vandalism, negligence or construction damages is not covered under this policy.
Leak Adjustment Form
To qualify for a partial leak credit, customers must fully complete the Leak Adjustment Form and provide copies of receipts from a plumber or a receipt from the part(s) used (if customer made the repairs themselves).