A water leak on the customer's side of the meter is considered the responsibility of the property owner or tenant to repair, including all costs associated with the repair.
The City of Schertz offers utility account holders a partial leak credit for water charges as a courtesy to our customers who qualify. The customer is allowed 1 leak adjustment, using up to 3 consecutive months, in a calendar year. We do not give adjustments for the month after the repair is completed based on the information provided by the customer. Any approved leak credits will be reflected on the customers billing account. Water loss due to theft, vandalism, negligence, or construction damages is not covered under this policy.
Leak Adjustment Form
To qualify for a partial leak credit, customers must fully complete the Leak Adjustment Form and provide copies of receipts from a plumber or a receipt from the part(s) used (if customer made the repairs themselves).