200,000 Calls to 311 in Four Years
Unlike most cities, callers to Schertz almost always are greeted by a real person instead of a machine.
Linda Babineau and Sherry Davis are the pleasant voices heard by people wanting to know everything from where to pay their water bill to what time it is.
How many calls does the 311 department get? In 2008 it was 42,705 and in 2009 it was 52,224.
In 2010 the number of calls was 54,909 and as of August 18, 2011 the 311 department answered 33,040 year-to-date.
Since it started in June 2007, the Schertz 311 department has answered more than 200,000 calls in its roughly four year existence.