Special Services Division
911 Communications Center
The 911 Communications Center is considered the backbone of Department operations and works alongside the Patrol Division maintaining a 24-hour a day / 7-days a week coverage. Communications officers assigned to this section are the first step in generating an emergency response or call for service. This section dispatches Police, Fire, and Emergency Medical Service units for the Cities of Schertz and Cibolo as well as other City services such as Schertz Animal Control and Public Works when an immediate response is required. Dispatchers assigned to this section are also instrumental in coordinating combined response efforts between other local and State law enforcement agencies.
Police Records Section
The Records Section is staffed by civilian employees assigned to the Department. Employees are responsible for processing and maintaining files related to all incoming police reports. These reports include adult and juvenile incident or offense reports, crash reports, arrest reports, and fingerprint files. The Records Section forwards all report copies to any necessary Courts or agencies, handles statistical requests, and compiles Uniform Crime Reports (UCRs) for submission to the State.
The Schertz Police Department Records Section also provides the public with copies of requested public information. If a copy of a report or request for information is needed, the Records Section is available during normal work days, Monday through Friday, between the hours of 8am and 5pm. When requesting a copy of an incident or offense report, please allow up to five business days from the date of the incident for the report to be filed and available for release. Crash reports are given up to 10 business days to be completely investigated and filed.
Civilian Support Staff
The Schertz Police Department also employs other civilians to assist in the day to day operations of the Department. These employees are vital in ensuring the Department can function and maintain an organized and efficient method of operation. Areas such as office administration and information technology are just a few areas in which our support staff provides professional and specialized assistance.