Schertz Citizens Survey Results Published

In 2016 the City of Schertz conducted it’s first Citizen Satisfaction Survey to measure how well the City is meeting the needs of the residents and to gain valuable feedback regarding City programs and services. ETC Institute was contracted by the City to conduct the survey in late 2016 and the results were presented at a council meeting on February 7, 2017. The survey was mailed out to 3,000 randomly selected households and was completed by 601. The margin of error is 4%. The results of the survey indicate that most residents were “very satisfied” or “satisfied” with the overall quality of services provided by the City.

Additional survey highlights include:

Residents Have a Very Positive Perception of the City

  • 84% are satisfied with the overall quality of services provided by the City; only 2% are dissatisfied
  • 82% are satisfied with the overall quality of life in Schertz; only 4% are dissatisfied

Overall Satisfaction with City Services Is Higher in Schertz Than Other Communities

  • Overall satisfaction with City services rated 28% above the U.S. Average, and 27% above the Southwest Regional Average
  • City rated above the Southwest Average in 31 of 46 areas
  • City rated above the U.S. Average in 26 of 46 areas

Top Community Priorities

  • Traffic
  • Road Repair/Maintenance/Expansion
  • Planning for Rapid Growth
  • Parks and Recreation Programs


2016 Schertz Citizen Satisfaction Report