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The original item was published from 1/28/2019 3:28:00 PM to 6/17/2019 2:06:42 PM.

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Posted on: October 23, 2018

[ARCHIVED] Schertz Rolls Out New Water Meters


The City of Schertz is purchasing new water meters that will increase efficiencies in the water department and improve accuracy in reading water usage. The vote to approve the new water meters was made during the August 14 Schertz City Council Meeting.   

Water utility customers will start seeing their water meters replaced as part of the City's Advanced Water Meter System project, a new service enhancement initiative to install advanced metering infrastructure (AMI) throughout the community. The city-wide installation of 14,208 new meters is projected to take 9 months. Once installed, the new meter system will provide customers with more accurate water usage data that is updated multiple times throughout the day, water budget and water consumption threshold alerts, comparative data, leak alerts and notifications from the City.  

Professional Meters Inc, (PMI) will be installing these meters on behalf of the City of Schertz. Their vehicles and personnel will be clearly marked. PMI workers can be identified by wearing a neon yellow shirt and driving a PMI marked truck. PMI will be changing out all water meters located on the outside of the residents' home, and the company should never ask to have access to the inside of the house or garage. PMI will make an attempt to see if a resident is home by knocking on the door to inform the resident their meter is going to be changed. PMI will leave a yellow door hanger once the change has been completed. Your water service will see an average of 10 minutes interruption during the meter change out. 

If you are experiencing any issues and need assistance, please call City of Schertz  at (210) 619-1000.

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