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The original item was published from 4/2/2020 3:34:00 PM to 4/3/2020 4:35:40 PM.

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Posted on: March 18, 2020

[ARCHIVED] Operational changes to non-essential City services in response to COVID-19

Services-Update

The City’s number one concern is the health of the public and our employees and is at the center of all of our decisions. In an effort to practice social distancing and minimize the spread of COVID-19 (Coronavirus), the City of Schertz will be canceling programs and activities, and continue with the closure of City facilities until further notice in cooperation with the Governor’s Executive Order GA14. The City will re-evaluate its position as the situation evolves.  As a reminder, the facilities that are closed are the Schertz Civic Center; park pavilions, playgrounds, restrooms, and water fountains; Schertz Public Library; Schertz Senior Center; Schertz Recreation Center; and Schertz Aquatics Center. Additionally, we believe that limiting staff interaction with the public is crucial at this point and as such, lobby doors at all City facilities will be closed except the Police Department. The drive-through window will continue to be open at City Hall. 

Residents are strongly encouraged to conduct city business online, by email, or by phone. Please note that as we transition these non-essential operations customers may experience longer wait times. We appreciate your patience as we work through this unprecedented situation.

See below for more information on city services, or if you do not see what you are looking for please call 311 or send an email to Customercare@schertz.com.

UTILITY BILLING

There are several options for paying your utility bill other than visiting the Utility Billing counter at City Hall. The City is suspending disconnects for utility non-payment through April 6.

Pay Online (no convenience fee applied)

Pay by phone: (210) 619-1100 ($1.00 over the phone fee will be waived)

Pay by Mail:
City of Schertz Utility Billing Department
1400 Schertz Parkway
Schertz, TX 78154

Deposit Box: located on the side of City Hall

Water Utility Service:
Residents and businesses can request new water service and stop water service online. If you have any other questions, please call Utility Billing at (210) 619-1100.

Trash and Recycling services will continue as scheduled unless otherwise determined by Republic Services.
All service requests (ie. missed pick up, recycle bin, roll-off request, etc) should be handled by emailing businessoffice@schertz.com or call (210) 619-1100. 

MUNICIPAL COURT 

Court hearings scheduled for March 26, 2020 have been canceled and defendants will be contacted with a new date and time. If you do not receive a notice from the court, please call (210) 619-1500. You can mail in documents approved by the court to 1400 Schertz Parkway, Schertz, TX 78154. You can also pay your citation online (no convenience fee applied) or over the phone by calling (210) 619-1500. Court business can also be done by emailing schertzmunicipalcourt@schertz.com

PLANNING, PERMITS, AND INSPECTIONS

For General Questions Call: (210) 619-1750
Permitting:  All building permit applications and contractor registrations can be submitted online and paid here.
Inspections:  All inspection requests are submitted online and re-inspection fee payments can be paid here.
Planning:  All applications can be emailed to planning@schertz.com and payments can be paid here.

POLICE DEPARTMENT

Crash Reports:
The public can purchase Crash Reports from Texas Department of Public Safety at txdot.gov/driver/laws/crash-reports.html or from Lexis Nexis at policereports.lexisnexis.com. Citizens may file a minor crash report online or by calling Dispatch at (210) 619-1274.

Other Police Reports:

Residents are encouraged to make police reports via email or phone. If it is an incident that is not in progress please email the information to pdrecords@schertz.com or call (210) 619-1200 and an officer will call you back. As always, should you prefer to have an officer take the report we will have one respond.

Copies of reports other than accidents can be requested by emailing pdrecords@schertz.com.

Police Permits:
Police permit applications are available online and can be paid by phone by calling (210) 619-1200.

Investigations:
Any questions for detectives or other personnel should be addressed by telephone by calling (210) 619-1200.

Code Enforcement:
Code compliance complaints can be made online.

ANIMAL SERVICES

Currently, we are limiting the amount of walk-in traffic in and out of the Animal Adoption Center. With these precautions in place, we anticipate fewer than normal adoptions and we are asking for assistance from individuals, volunteers, rescues, and organizations to help foster, rescue or adopt the great animals we have in our shelter. If you are interested in adopting an animal, please do not come directly to the shelter, but instead, go to the Petfinder website.

If you see a stray animal, please call us first. We ask that you not pick it up, take it to your home, or bring it to the shelter; we will dispatch an Animal Services Officers to come to get it. For more information go to the Animal Services main page or call (210) 619-1500.

EMS Office

If you have an emergency please call 911.

EMS bill payments can be paid online, or dropped off in the drop box at 1400 Schertz Parkway, building #7. If you have a question about your bill you can call (210) 619-1450. Deliveries can be dropped off at the Police Department Building #6.

Facility Rentals

Inquires for City facility rentals or if you have questions about your event, please contact the Parks & Recreation Department or the Schertz Civic Center.

Park Pavilion Rentals
Phone: (210) 619-1850
Email: pamen@schertz.com 

Civic and Community Center Rentals
Phone: (210) 619-1630
Email: civiccenter@schertz.com 

ENGINEERING AND PUBLIC WORKS

Anyone needing to communicate with the Schertz Engineering Department in any way may email engineering@schertz.com.  All plans can be accepted digitally and if files are too large to email, arrangements can be made by requesting through email. Engineering and Public Works permit applications are available online. The Engineering and Public Works Office can be reached by calling (210) 619-1800.

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