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COVID-19 VACCINE CLINIC FAQs

Show All Answers

1. Who is eligible for the vaccine?

Anyone over the age of 16 can receive the Pfizer vaccine and anyone over the age of 18 can receive the Janssen/J&J or Moderna vaccine. 

 

2. Is there a cost for the COVID-19 vaccine?

No.

3. Where can I sign up for the vaccine?

The City of Schertz will be setting vaccine appointments using a waitlist method. Anyone in the qualified 1A or 1B population wishing to register for a COVID-19 vaccine appointment needs to sign up on the City of Schertz Vaccine Waitlist.  

4. I have signed up for the City of Schertz Vaccine Waitlist, now what?

Once you have signed up for the Schertz City Vaccine Waitlist you should receive a confirmation email letting you know which waitlist group you are registered in. Be sure to check your junk mail if you do not receive it immediately.  

When the City receives doses of the COVID-19 Vaccine and if the city is serving your waitlist group, you will receive a notification to register for an appointment via email, or phone if no email is provided.  

• Once you receive an email you will have 12 hours to respond and set your appointment. After 12 hours of no response, you will forfeit your spot on the waitlist and will need to sign up again. 
• If you receive a phone call you will have 4 hours to return the phone call to set your appointment. After 4 hours of no response, you forfeit your spot on the waitlist and will need to sign up again. 

The Waitlist group that we are currently serving will be published on the Schertz.com/COVIDvaccine webpage. Be sure to check that page often to monitor where the City is on the waitlist and to review updates or changes.  

5. Will I need an appointment?

Yes. You will need to make an appointment. Appointments are available based on the quantity of vaccine received. Walk-ins will not be accepted.  

6. I need a ride to my appointment, is there a service that can help?

Alamo Regional Transit (ART) is offering free rides to and from COVid-19 vaccine clinics

How can you schedule a ride?
You can submit your reservation request online by filling in the Book Your Ride electronic form or you can book your ride by phone in three easy steps!

Step No. 1
Residents can call the ART reservation line at 1-866-889-7433, option 1. On the phone call, an agent will get your information, pick-up and drop-off locations, along with your appointment time and approximate return time. Vaccine appointments last approximately 45 minutes to an hour. Rides are first-come, first-served so make sure to call as soon as you know your appointment time. This service is FREE for vaccinations, so be sure to mention that when making your reservation. 

Step No. 2
Be ready to meet the ART driver at the agreed pickup location. ART drivers will wait for 10 minutes after arrival. This service is a curb-to-curb service, so the driver will arrive at the curb for pickup from the home. Additional assistance can be provided to those that need help getting to the vehicle, however, drivers cannot pass through the threshold of the home. 

Step No. 3
Once you arrive at the vaccine clinic, the driver can assist with getting you safely out of the vehicle and to the doors of the location. After you have completed your appointment, you can call the reservation line again (1-866-889-7433, option 1) to inform them that you are ready to go. You will be given an approximate ETA for your pickup at that time.

*Rides are available for those in the following counties: Atascosa, Bandera, Bexar, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, McMullen, Medina, and Wilson. 

7. Do I have to be a Schertz resident to get a vaccine at the Schertz clinic?

No.

8. What do I need to bring with me to my appointment?

You need to bring an ID and wear a face mask.

For second dose appointments, make sure you bring your 1st Dose Vaccination Record Card. 

9. Do I need to get the vaccine in the county I live in?

No.

10. If I have an appointment, where do I go?

Vaccine Clinics are held at the Schertz Civic Center located at 1400 Schertz Parkway, Bldg. 5.  

11. How long will it take once I arrive?

The estimated time from start to finish is about 30-40 minutes, but it can vary based on many factors. After receiving a dose, you will need to be observed for at least 15 minutes to ensure you don’t have a reaction to the vaccine.

12. What proof do I need show my eligibility for my phase?

No proof is required. We are relying on the honor system and hoping people will be respectful of the process.

13. How are homebound people supposed to get the vaccine?

Our suggestion would be to contact your healthcare provider for guidance on the vaccine.

14. Where else can I get the vaccine?

Visit the DSHS Vaccination Provider website to find other vaccine opportunities. Please contact providers in advance to confirm vaccination location and hours, that they have the vaccine on hand, and that you are eligible for vaccination at that site.

15. Should we go somewhere else to try to get the vaccine or wait until the city gets it?

Yes. If you are unable to get an appointment at a city vaccination clinic, we encourage you to continue to seek out other opportunities to get vaccinated.

16. I share an email address with my spouse, can we both sign up with the same email address?

Yes, but you will need to complete one sign up per person.

17. How will I schedule my second dose?

You will schedule your second dose during your appointment for your first dose.

18. Can I give my appointment to a family member?

No, the registration is not transferrable.  

19. What if I need to reschedule or cancel my appointment?

Unfortunately, we cannot accommodate a reschedule. If you can not make it to your appointment it will be given to someone else on the waiting list.

20. When are we getting more vaccines in our area?

At this time, we do not know when we will receive more vaccines. We will keep everyone updated by sharing all updates on social media and on Schertz.com.

21. Can I come earlier than my appointment time?

Due to social distancing requirements, please arrive at your scheduled appointment time. This helps us limit the number of people inside at any given time to only those who need to be there. If you arrive early, you will need to wait in your car until your appointment time.

22. Who can come with me to my appointment?

Unless you require assistance of any kind, we ask that you come to your appointment alone. This will help us keep the number of people in the building to a minimum.

23. Are children (who are not being vaccinated) allowed into the clinics?

Children are not allowed into vaccine clinic sites unless they are 18+ and have an appointment to receive a vaccine due to having one of the chronic conditions listed on the DSHS website for 1B.

24. Will anyone at the clinic speak Spanish?

Yes, there will be Spanish speakers available on site.

25. What should I wear on the day of my appointment?

Short-sleeve shirts are best since the injections will be in your arm; please bring a sweater or jacket as rooms may be cool while you are waiting.

26. Who is doing the vaccine injections?

Vaccines will be administered by either an RN, LVN or higher certified medical provider OR a Paramedic or higher certified First Responder.

27. Should I continue with the safety protocols after I’m vaccinated?

Yes, the Centers for Disease Control recommends wearing masks, washing your hands and staying away from large gatherings even after receiving the vaccine.