You may print the printable applicable forms and mail, email to email@example.com, or bring them in to City Hall with your closing disclosure and deposit of $125 or request the forms in person at City Hall anytime Monday through Friday 8:00 AM to 5:00 PM.
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Schertz City Hall
1400 Schertz Parkway Bldg. 1 , Schertz, TX 78154
Yes, per the city’s ordinance, all residential accounts are charged a $125 deposit fee. This fee is returned to residents as a credit on their account after 2 years of excellent payment history. If a customer decides to leave the residence prior to 2 years, the deposit is credited towards the final bill, any remaining balance will be returned to the resident in the form of a check
Also, per city’s ordinance, all commercial accounts are charged $100 or 2 ½ times the estimated monthly billing.
A customer who has established a good credit rating with city, (two years or longer continuous residence with deposit refunded for excellent payment), may have one additional service without additional deposit.
You may download the disconnection form and email it to firstname.lastname@example.org or come in to City Hall to complete the disconnection form.
No, someone is not required to be present in order for services to be connected or restored. However, the customer may have someone there if they choose.
Possibly. One of the most common leaks at a residence is in a toilet or irrigation system. You can contact the city and a meter technician will come by to check the meter. If it is determined that a leak is on the customers side, it is the responsibility of the customer to contact a plumber.
Yes, our night drop box is on the right side of building 1, City Hall. The dropbox is checked first thing in the morning, Monday-Friday, and periodically throughout the day. We ask that customers do not leave cash payments please.
Yes, with valid proof of repair. The city offers a discounted rate on water. For more information please see the Water Utilities Page.
Sewer services are not metered like water services. Since sewer is not metered, the city uses the average water consumption at your home during the sewer averaging months. The sewer averaging begins October 24th and ends March 6th (actual days may vary). Your sewer rate is calculated each April and will apply for one calendar year.
This could affect your sewer rate. Please report any pool fillings or repaired water leaks to Utility Billing at (210) 619-1100.
Yes, please visit Schertz.com Online Payments. The first time you access your account you will need your account number. Note: Partial payments are not permitted at this time.
Customers may request an extension of time to pay their account for good cause. A customer is granted 2 extensions per calendar year. No account will be extended for a period which exceeds ten days after turn off date. There will be a $5.00 charge for each extension granted after the two allowed. Customers may come in to City Hall or call our business office (210) 619-1100 to process extension request.
If your trash was not serviced on your designated day, contact Utility Billing and we will be pleased to assist you.