Water Utility Billing

The City's Water Utility Billing Department is here to serve you with your water, sewer, garbage, and recycling service needs. We maintain customer accounts, read meters, conduct sewer averaging, and process payments.

New Accounts
If you are new to town, welcome! If you are returning to the City, welcome back!

To open an account, please complete the following application which will be for water, sewer, garbage, and recycling: APPLICATION - Water and Garbage Services - PDF

Should you wish to set up your account for an automatic bank draft or credit/debit card draft, please complete the following form: AUTHORIZATION for Automatic Bill Payment/Draft - PDF.

Should you experience an unexpected water leak or line break, we will consider an adjustment to your bill after repairs have been made. Please complete the following form: REQUEST FOR WATER LEAK ADJUSTMENT- PDF

Completed applications may be submitted to our office in person, mail, fax, or by email. Please see our contact information at the bottom of this page.

Water
Schertz is proud of its water! Since March 2003, the City receives its water from the Carrizo Aquifer. Unlike other cities in the area that rely on the Edwards Aquifer, Schertz customers have high quality water with limited use restrictions.

Schertz encourages good stewardship of our water resource and promotes a year-round water conservation plan. The rules are simple to follow: Year round outdoor sprinkler watering is prohibited between 10:00 am - 8:00 pm daily.  The use of a handheld hose or other handheld watering device or a drip irrigation system can be used at any time.  It shall be a violation if a person or customer allows water to run off into a non-pervious ditch, or fails to repair a controllable leak. Re-use water usage is exempt from the water conservation plan. Customers using water from a private water well must comply with all requirements of the water conservation plan. All persons are urged not to waste water. While not anticipated, the City reserves the right to impose further water use restrictions in emergency situations. In this event, more information will be posted on this web site.

The Texas Commission on Environmental Quality requires the City to provide users with a water quality report. All reports are for the previous year. If you have any questions about this report or need further information, please contact Public Works at 210-619-1800 during business hours.

2009 Drinking Water Report (Reporting on 2008) - PDF

2008 Drinking Water Report (Reporting on 2007) - PDF
2007 Drinking Water Report (Reporting on 2006) - PDF
2006 Drinking Water Report (Reporting on 2005) - PDF


Garbage/Recycling

Residential and commercial garbage and recycling services are coordinated through our department.

Residential garbage and recycling pickup days are assigned by zone. Please call us at 210-619-1100 to determine your pickup days. There will be no pickup on the following holidays: July 4, Thanksgiving, Christmas Day, and New Years Day.

Residential recycling is strongly encouraged. This handout details what items may be recycled.

Commercial waste services can be customized to fit your business needs, please contact us to provide you with a quote.


Electric, Gas, Telephone, and Cable Utilities

Electricity is furnished by Guadalupe Valley Electric Cooperative, CPS Energy, and New Braunfels Utilities.

Natural Gas is supplied by CenterPoint Energy in select areas of the City.

Telephone service is provided by AT&T Telephone Company.

Cable television service is available from Time Warner Cable and AT&T in select areas.

The City's Consolidated Fee Schedule may be viewed by clicking here.