Water Utilities

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When is Water Pressure Too Low or Too High? 

The City of Schertz Water Department is regulated by the Texas Commission on Environmental Quality (TCEQ). The TCEQ rules state “the system must be designed to maintain a minimum pressure of 35 psi at all points within the distribution network at flow rates of at least 1.5 gallons per minute per connection.”

The deviation in elevation throughout Schertz’s water service area makes it impossible to maintain one constant pressure zone for our customers. Higher elevations will tend to have lower water pressures and lower elevations toward higher pressures. The Schertz water system is designed to provide a minimum of 750 GPM fire hydrant flow and ensuring that we meet the minimum water pressure requirements. It is important to know that the Texas/Schertz plumbing/building code requires a pressure-reducing valve to be installed when water pressures at the residence exceed 80 psi. Although the working pressures of house plumbing and appliances exceed 80psi, some insurance companies will not cover any damages or replacement of an appliance if this situation exists. It is important for you to know what your insurance provider requires/will cover. If you have any questions concerning the water pressures in Schertz, contact the Schertz Water Department at 210-619-1800. To find out what your insurance companies rules are about coverage to damage to, or replacement of an appliance, you should contact them directly.

Leaks or Line Breaks

Should you experience an unexpected water leak or line break, we will consider an adjustment to your bill after repairs have been made. Please complete the Request for Water Leak Adjustment Form

Requirements for Draining a Pool

Discharges from swimming pools are generally not allowed unless de-chlorinated to less than 1 ppm chlorine or discharged through the yard of the property on which it is located, and does not cross the adjacent property. 

A notification shall be provided to the Public Works Department (210-619-1800) at least one business day in advance of discharge.

Helpful Documents

Drought Contingency Ordinance and Water Conservation Plan (PDF) 
Utility Impact Fee Worksheet