Although the risk for COVID-19 (Coronavirus) is still low in our area, Schertz officials are actively monitoring the situation on a daily basis. We will continue to provide updates as they become available.
Our number one concern is the health of the public and our employees, and is at the center of all of our decisions. We will continue with the closures and cancellations in place and we will close/cancel facilities and events through April 5 with the intent to re-open on April 6. As a reminder, the facilities that are closed are the Civic Center, Library, Park Pavilions and Senior Center. Additionally, we believe that limiting staff interaction with the public is crucial at this point and as such, we plan to close the lobby doors at all City facilities except the Police Department. The drive through window will continue to be open at City Hall.
Residents are strongly encouraged to conduct city business online, by email, or by phone. Please note that as we transition these non-essential operations customers may experience longer wait times. We appreciate your patience as we work through this unprecedented situation.
See below for more information on city services, or if you do not see what you are looking for please call 311 or send an email to Customercare@schertz.com.
UTILITY BILLING
There are several options for paying your utility bill other than visiting the Utility Billing counter at City Hall. The City is suspending disconnects for utility non-payment through April 6.
Pay Online (no convenience fee applied)
Pay by phone: (210) 619-1100 ($1.00 over the phone fee will be waived)
Pay by Mail:
City of Schertz Utility Billing Department
1400 Schertz Parkway
Schertz, TX 78154
Deposit Box: located on the side of City Hall
Water Utility Service:
Residents and businesses can request new water service and stop water service online. If you have any other questions, please call Utility Billing at (210) 619-1100.
Trash and Recycling services will continue as scheduled unless otherwise determined by Republic Services.
All service requests (ie. missed pick up, recycle bin, roll-off request, etc) should be handled by emailing businessoffice@schertz.com or call (210) 619-1100.
MUNICIPAL COURT
Court hearings scheduled for March 26, 2020 have been canceled and defendants will be contacted with a new date and time. If you do not receive a notice from the court, please call (210) 619-1500. You can mail in documents approved by the court to 1400 Schertz Parkway, Schertz, TX 78154. You can also pay your citation online (no convenience fee applied) or over the phone by calling (210) 619-1500. Court business can also be done by emailing schertzmunicipalcourt@schertz.com.
PLANNING, PERMITS, AND INSPECTIONS
For General Questions Call: (210) 619-1750
Permitting: All permit applications and contractor registrations can be submitted online and paid here.
Inspections: All inspection requests are submitted online and re-inspection fee payments can be made here.
Planning: All applications can be emailed to planning@schertz.com and payments can be made here.
POLICE DEPARTMENT
Crash Reports:
The public can purchase Crash Reports from Texas Department of Public Safety at txdot.gov/driver/laws/crash-reports.html or from Lexis Nexis at policereports.lexisnexis.com. Citizens may file a minor crash report online or by calling Dispatch at (210) 619-1274.
Other Police Reports:
Residents are encouraged to make police reports via email or phone. If it is an incident that is not in progress please email the information to pdrecords@schertz.com or call (210) 619-1200 and an officer will call you back. As always, should you prefer to have an officer take the report we will have one respond.
Copies of reports other than accidents can be requested by emailing pdrecords@schertz.com.
Police Permits:
Police permit applications are available online and can be paid by phone by calling (210) 619-1200.
Investigations:
Any questions for detectives or other personnel should be addressed by telephone by calling (210) 619-1200.
Code Enforcement:
Code compliance complaints can be made online.
EMS Office
If you have an emergency please call 911.
EMS bill payments can be paid online, or dropped off in the drop box at 1400 Schertz Parkway, building #7. If you have a question about your bill you can call (210) 619-1450. Deliveries can be dropped off at the Police Department Building #6.
Facility Rentals
Inquires for City facility rentals or if you have questions about your event, please contact the Parks & Recreation Department or the Schertz Civic Center.
Park Pavilion Rentals
Phone: (210) 619-1850
Email: pamen@schertz.com
Civic and Community Center Rentals
Phone: (210) 619-1630
Email: civiccenter@schertz.com
ENGINEERING AND PUBLIC WORKS
Anyone needing to communicate with the Schertz Engineering Department in any way may email engineering@schertz.com. All plans can be accepted digitally and if files are too large to email, arrangements can be made by requesting through email. Engineering and Public Works permit applications are available online. The Engineering and Public Works Office can be reached by calling (210) 619-1800.
