Need to pull a permit, request an inspection, or report a code violation? The City of Schertz is glad to assist residents and businesses with these requests using the newly launched CityView software.
“To experience the features CityView provides, customers will need to simply create an account through the online portal. They can then access items, such as reporting code violations, submitting permits online, paying fees, receiving staff-generated review comments, requesting inspections, and even being issued permits or certificates of occupancy, all from the comfort of their office or home,” said Lesa Wood, Director of Planning and Community Development.
CityView, a community development software that provides comprehensive permitting, inspections, reviews, and approvals, is expected to help reduce staff time, cost, and errors throughout the development and review processes. Approved by City Council in 2018, the software was originally scheduled to launch in 2020, however, due to COVID-19, the CityView project was delayed until its launch on Monday, May 16, 2022.
This year's long project involved several departments across the city including Planning, IT, GIS, Code Enforcement, Economic Development, Environmental Health, Permits and Inspections, Engineering, Fire, Public Works, and Parks.
“This project really was a team effort,” said Assistant City Manager, Brian James. "Staff from every department has had to map out all the different processes for all the different types of permits that we have. As part of this effort, it has led to a lot of discussions among staff about why we require the things we do and to what degree those add value or protect our residents.”
“We are excited to finally roll this program out to the community. Having this software in place will allow staff to ensure a permit or revision doesn’t get lost or not reviewed in a timely manner,” says Wood. “We can also better track the status of permits and set alerts when permits don’t move forward in the expected timeframes.”
This new platform will not only streamline staff efforts to serve the public but will also meet the growing demand for online services across the City.