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1. How do I adopt a pet?
2. Which pet should I choose?
3. How do I prepare before I adopt?
4. What is included in the adoption and what is the process?
5. What do I need to do after the adoption? (responsible pet ownership)
6. What is your return policy?
7. What can I do as a volunteer?
8. How do I become a volunteer?
9. What are the requirements to be a volunteer?
10. What happens if my pet is brought into the shelter?
11. What does it cost to reclaim my pet from the shelter?
12. How do I obtain a City registration certificate for my pet?
13. How do I report a pet I have found?
14. How do I report a pet I have lost?
15. What is a stray hold?

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1. My street was in pretty good shape. Why did you do work on the street?
2. What is a chip seal?
3. How soon can I drive on the new surface?
4. Work was just done on my street, why is it now a gravel road?

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1. How do I become a member of the Schertz Citizens Police Academy Alumni Association (SCPAAA)?
2. How do I attend the Citizens Police Academy?
3. Do I have to pay to attend the Citizens Police Academy?
4. So what exactly does the SCPAAA do?

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1. What do Code Enforcement Officers do?
2. What is a violation letter?
3. Why did I get a violation notice when my yard looks great and I see other homes that do not?
4. I just found a door hanger from a Code Enforcement Officer on my property. What does that mean?
5. What if I can't finish all the work by the due date?
6. What do I do if I disagree with the notice?
7. What is Code Abatement?
8. What if my property is abated?
9. When will you abate my property?
10. What happens if I get a citation?
11. What is an illegal vehicle?
12. How does my yard need to be maintained?
13. What is considered litter?

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1. How do these orders and regulations affect my business operations?

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1. HOW CAN I AVOID INFECTION WITH COVID-19?
2. HOW DO PEOPLE BECOME INFECTED WITH COVID-19?
3. WHAT ARE THE SYMPTOMS OF COVID-19?
4. WHAT DO I DO IF I THINK I MAY BE INFECTED WITH COVID-19?

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1. Who is eligible for the vaccine?
2. Is there a cost for the COVID-19 vaccine?
3. Where can I sign up for the vaccine?
4. I have signed up for the City of Schertz Vaccine Waitlist, now what?
5. Will I need an appointment?
6. I need a ride to my appointment, is there a service that can help?
7. Do I have to be a Schertz resident to get a vaccine at the Schertz clinic?
8. What do I need to bring with me to my appointment?
9. Do I need to get the vaccine in the county I live in?
10. If I have an appointment, where do I go?
11. How long will it take once I arrive?
12. What proof do I need show my eligibility for my phase?
13. How are homebound people supposed to get the vaccine?
14. Where else can I get the vaccine?
15. Should we go somewhere else to try to get the vaccine or wait until the city gets it?
16. I share an email address with my spouse, can we both sign up with the same email address?
17. How will I schedule my second dose?
18. Can I give my appointment to a family member?
19. What if I need to reschedule or cancel my appointment?
20. When are we getting more vaccines in our area?
21. Can I come earlier than my appointment time?
22. Who can come with me to my appointment?
23. Are children (who are not being vaccinated) allowed into the clinics?
24. Will anyone at the clinic speak Spanish?
25. What should I wear on the day of my appointment?
26. Who is doing the vaccine injections?
27. Should I continue with the safety protocols after I’m vaccinated?

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1. How do I enroll/register for the EMT Course?
2. I've applied, what now? Am I in the class?
3. Is my deposit refundable?
4. When do I need to pay for the balance of the tuition?
5. What forms of payment are accepted?
6. Can I get a refund for the class?
7. What do I need to do before class begins?
8. How do I get my fingerprints?
9. Are there clinical rotations involved?
10. What do I bring/wear to class on the first night?
11. What does my tuition pay for?
12. Are there any costs not included in the tuition?
13. Can I enroll in the EMT course with a criminal history?

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1. What payment types are accepted?
2. Is there a fee to use a credit card?
3. Who do I make payment payable to?
4. What are the billing office hours?
5. Can I make payments?
6. Do we charge interest or late fees?
7. Do I have to return the insurance request form?
8. Why did I get a bill?
9. Do we have Charity Care?

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1. Is this Insurance?
2. Do I receive a membership card?
3. If I move from the Schertz EMS service area, can I get a refund?
4. Is there a deadline?
5. What if I am transported on January 15th, can I send in my payment on the 16th and receive the discount?
6. What is the definition of dependent?
7. I have Medicaid, can I join?
8. What if I call another ambulance company other than Schertz EMS for a non-emergency transport?
9. What if Schertz EMS is busy and another EMS agency responds?
10. What if I am transported by a helicopter called by Schertz EMS?
11. Can I join online?

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1. Where do I go to get a car seat installed?
2. How do I obtain a fire permit?
3. Can I use a fire pit in my backyard either as a warming fire or for cooking?
4. Do I need a permit for a shed or accessory building?
5. How do I receive notifications during extreme weather events?
6. Where can I dispose of old/expired medicine?
7. Fire extinguisher questions (i.e. disposal, inspection, recharge)
8. Why do firefighters go to the grocery store together on a fire engine while on duty?

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1. What is a City of Schertz utility account?
2. How may I apply to serve on one of the City of Schertz boards & commissions?
3. When may I water my lawn?

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1. Where can I get a Schertz T-shirt car sticker?
2. Where can I get a Birth Certificate / Marriage License?
3. Where do I go for a License Plate for my vehicle?
4. What day will my trash be picked up?
5. What can go in the recycle bins?
6. How do I open or close my Utility Account?
7. How can I reconnect my service after office hours?
8. What number do I call for a Bulk Pick up?
9. What number do I call for Chipping Service?
10. Where do I call if I’m having water pressure problems at my home?
11. Who do I call before digging in my yard?
12. Where can I get a water quality report?
13. Does the City of Schertz have a street sweeper?
14. Where can I call if I have a power outage?
15. Who do I contact with a food establishment complaint?
16. Where do I call to report property violations?
17. How can I get a Food Handlers Permit?
18. How can I pay my ticket/citation?
19. What phone number do I call for Permits, Inspections, and Zoning Inquires?
20. How can Contractors register with the City?
21. What phone number do I use to call Municipal Court?
22. What do I do if I have a warrant?
23. Can I rent a Pavilion?
24. How can I adopt a pet?
25. What do I do if I have a lost or found pet?
26. How do I report a dead animal?
27. How can I get a Police report?
28. Does the City of Schertz offer finger printing?
29. How can I get a Solicitor's permit?
30. How can I obtain an open records request?
31. Who do I call to ask if I can burn at my house?
32. Will the Fire Department check my smoke alarms?
33. Who can install a baby car seat?
34. Where can I take my unused or expired medication?
35. Does Schertz offer CPR classes?
36. How do I register for Passport to Care?
37. How can I pay for my ambulance bill?

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1. What time does Pickrell Park close?

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1. What is Zoning?
2. How can I find the zoning on my property?
3. Where can I find a copy of the City of Schertz Zoning Map?
4. What uses are permitted in each zoning district?
5. How can I find more information about a current development / construction project in Schertz?
6. What is a Planned Development District?
7. What is Extraterritorial Jurisdiction (ETJ)?
8. What is annexation?
9. What is the Unified Development Code, UDC, and where can I find a copy?
10. What is the City’s Comprehensive Land Plan and where can I find a copy?
11. What is the process for developing a commercial lot?
12. What is a Plat?
13. What is a commercial site plan?
14. What is a Specific Use Permit?
15. What are the City’s fees for Planning & Zoning applications?
16. What is the Board of Adjustment?
17. What is the Planning & Zoning Commission?

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1. I will be out of town for a few weeks. Does the Schertz Police Department offer a house check program?
2. I would like to know more about the Schertz Police Department and law enforcement as a whole. Does the Schertz Police Department offer a Citizen's Police Academy?

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1. How do I become a Texas Peace Officer?
2. What if I'm already a commissioned peace officer from another state?
3. Does the Schertz Police Department have a police academy?
4. How do I become a Schertz Police Officer?
5. What are the minimum qualifications for employment?
6. What are disqualifications for employment?
7. What benefits are offered as an employee?
8. Where can I obtain an application?
9. I still have questions. Whom can I contact to obtain more information?
10. What is the hiring processes?

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1. I believe I have witnessed or am a victim of a crime. How do I report the incident?
2. How does someone become a police officer?
3. How can I submit a complaint when I witness an officer perform an act of misconduct?
4. How can I recommend an officer for recognition when I witness an act of exemplary performance?
5. What does "SZPD" stand for?

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1. What should I do if I think I'm being stopped by the police?
2. Is it okay to pull over into the left-hand shoulder?
3. I believe that I am not guilty of an offense to which I have just received a citation. How can I contest this?

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1. How do I become a vendor?

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1. How do I apply for services?
2. Where do I go to set up service?
3. Is there a deposit required to set up residential and/or commercial services?
4. Can my deposit be waived?
5. How do I discontinue utility services?
6. Do I need to be here when services are connected or restored after a cutoff?
7. My water bill has been significantly higher than normal. Could this indicate that I have a leak?
8. Do you have a night drop box?
9. Do you offer a partial leak credit?
10. How do you calculate sewer average?
11. What if I fill my pool or had a leak during sewer averaging?
12. Can I pay my utility bill online?
13. What can I do if I am unable to pay my utility bill by the due date?
14. Who do I contact about missed garbage or bulk pickup?