Is there a deposit required to set up residential and/or commercial services?

Yes, per the city’s ordinance, a minimum deposit of $125 inside the city limits and $150 outside the city limits is required for residential accounts. This fee is returned to residents as a credit on their account after 2 years of excellent payment history. If a customer decides to leave the residence prior to 2 years, the deposit is credited towards the final bill, any remaining balance will be returned to the resident in the form of a check

Also, per city’s ordinance, all commercial accounts are charged $100 or 2 ½ times the estimated monthly billing.

Show All Answers

1. How do I apply for services?
2. Where do I go to set up service?
3. Is there a deposit required to set up residential and/or commercial services?
4. Can my deposit be waived?
5. How do I discontinue utility services?
6. Do I need to be here when services are connected or restored after a cutoff?
7. My water bill has been significantly higher than normal. Could this indicate that I have a leak?
8. Do you have a night drop box?
9. Do you offer a partial leak credit?
10. How do you calculate sewer average?
11. What if I fill my pool or had a leak during sewer averaging?
12. Can I pay my utility bill online?
13. What can I do if I am unable to pay my utility bill by the due date?
14. Who do I contact about missed garbage or bulk pickup?
15. When is the penalty notice issued and when is the fee applied?
16. What is the city’s policy when the due date falls on a weekend?
17. Does the city offer grace periods?
18. What are the billing cycle read dates, billing dates, due dates, penalty dates, and turn off dates?