I believe I have witnessed or am a victim of a crime. How do I report the incident?

If you suspect you have been a victim of crime or have witnessed a crime or suspicious incident, you should contact the Schertz Police Department immediately. If the incident does not appear to be serious in nature, it is recommended that you call the Schertz Police Department non-emergency line at 210-619-1200. However, when in doubt or if the situation appears to be an issue where an immediate police, fire, or EMS response is warranted, citizens should dial 911. Actual Schertz dispatchers will immediately answer and direct any necessary services to assist you.

When reporting incidents, you should obtain as much descriptive information as possible. Obviously, you should never put yourself in a position where your personal safety is in jeopardy. However any information you can obtain can be extremely helpful to law enforcement. The following information are a few items that can prove to be useful:

Personal Descriptors

  • Sex
  • Approximate age
  • Race
  • Clothing descriptions (i.e. t-shirt versus long sleeve shirts, pants versus shorts, colors, shoes, headgear, or hairstyles)

Vehicle Descriptors

  • Make
  • Model
  • Vehicle type (i.e. 4-door, 2-door, SUV, etc)
  • Color
  • Approximate year
  • Accessories (i.e. large tires, head-ache racks, oversized bumpers, exhaust tones, bumper stickers, etc.)

Other Descriptors

  • Street with block numbers or incident location
  • Direction of travel (if suspect was seen departing)
  • Number of persons involved

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