I need a ride to my appointment, is there a service that can help?

Alamo Regional Transit (ART) is offering free rides to and from COVid-19 vaccine clinics


How can you schedule a ride?
You can submit your reservation request online by filling in the Book Your Ride electronic form or you can book your ride by phone in three easy steps!

Step No. 1
Residents can call the ART reservation line at 1-866-889-7433, option 1. On the phone call, an agent will get your information, pick-up and drop-off locations, along with your appointment time and approximate return time. Vaccine appointments last approximately 45 minutes to an hour. Rides are first-come, first-served so make sure to call as soon as you know your appointment time. This service is FREE for vaccinations, so be sure to mention that when making your reservation. 

Step No. 2
Be ready to meet the ART driver at the agreed pickup location. ART drivers will wait for 10 minutes after arrival. This service is a curb-to-curb service, so the driver will arrive at the curb for pickup from the home. Additional assistance can be provided to those that need help getting to the vehicle, however, drivers cannot pass through the threshold of the home. 

Step No. 3
Once you arrive at the vaccine clinic, the driver can assist with getting you safely out of the vehicle and to the doors of the location. After you have completed your appointment, you can call the reservation line again (1-866-889-7433, option 1) to inform them that you are ready to go. You will be given an approximate ETA for your pickup at that time.

*Rides are available for those in the following counties: Atascosa, Bandera, Bexar, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, McMullen, Medina, and Wilson. 

Show All Answers

1. Who is eligible for the vaccine?
2. Is there a cost for the COVID-19 vaccine?
3. Where can I sign up for the vaccine?
4. I have signed up for the City of Schertz Vaccine Waitlist, now what?
5. Will I need an appointment?
6. I need a ride to my appointment, is there a service that can help?
7. Do I have to be a Schertz resident to get a vaccine at the Schertz clinic?
8. What do I need to bring with me to my appointment?
9. Do I need to get the vaccine in the county I live in?
10. If I have an appointment, where do I go?
11. How long will it take once I arrive?
12. What proof do I need show my eligibility for my phase?
13. I have a chronic health condition that is not listed, am I still qualified for Phase 1b?
14. What if I am not in Phase 1a or Phase 1b, when can I receive my vaccine?
15. How are homebound people supposed to get the vaccine?
16. Where else can I get the vaccine?
17. Should we go somewhere else to try to get the vaccine or wait until the city gets it?
18. I share an email address with my spouse, can we both sign up with the same email address?
19. How will I schedule my second dose?
20. Can I give my appointment to a family member?
21. What if I need to reschedule or cancel my appointment?
22. When are we getting more vaccines in our area?
23. Can I come earlier than my appointment time?
24. Who can come with me to my appointment?
25. Are children (who are not being vaccinated) allowed into the clinics?
26. Will anyone at the clinic speak Spanish?
27. What should I wear on the day of my appointment?
28. Who is doing the vaccine injections?
29. Should I continue with the safety protocols after I’m vaccinated?