How can you schedule a ride?You can submit your reservation request online by filling in the Book Your Ride electronic form or you can book your ride by phone in three easy steps!
Step No. 1Residents can call the ART reservation line at 1-866-889-7433, option 1. On the phone call, an agent will get your information, pick-up and drop-off locations, along with your appointment time and approximate return time. Vaccine appointments last approximately 45 minutes to an hour. Rides are first-come, first-served so make sure to call as soon as you know your appointment time. This service is FREE for vaccinations, so be sure to mention that when making your reservation.
Step No. 2Be ready to meet the ART driver at the agreed pickup location. ART drivers will wait for 10 minutes after arrival. This service is a curb-to-curb service, so the driver will arrive at the curb for pickup from the home. Additional assistance can be provided to those that need help getting to the vehicle, however, drivers cannot pass through the threshold of the home.
Step No. 3Once you arrive at the vaccine clinic, the driver can assist with getting you safely out of the vehicle and to the doors of the location. After you have completed your appointment, you can call the reservation line again (1-866-889-7433, option 1) to inform them that you are ready to go. You will be given an approximate ETA for your pickup at that time.
*Rides are available for those in the following counties: Atascosa, Bandera, Bexar, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, McMullen, Medina, and Wilson.
Show All Answers
The City of Schertz will be setting vaccine appointments using a waitlist method. Anyone in the qualified 1A or 1B population wishing to register for a COVID-19 vaccine appointment needs to sign up on the City of Schertz Vaccine Waitlist.
Once you have signed up for the Schertz City Vaccine Waitlist you should receive a confirmation email letting you know which waitlist group you are registered in. Be sure to check your junk mail if you do not receive it immediately.
When the City receives doses of the COVID-19 Vaccine and if the city is serving your waitlist group, you will receive a notification to register for an appointment via email, or phone if no email is provided.
The Waitlist group that we are currently serving will be published on the Schertz.com/COVIDvaccine webpage. Be sure to check that page often to monitor where the City is on the waitlist and to review updates or changes.
Yes. You will need to make an appointment. Appointments are available based on the quantity of vaccine received. Walk-ins will not be accepted.
You need to bring an ID and wear a face mask.
For second dose appointments, make sure you bring your 1st Dose Vaccination Record Card.
Vaccine Clinics are held at the Schertz Civic Center located at 1400 Schertz Parkway, Bldg. 5.
The estimated time from start to finish is about 30-40 minutes, but it can vary based on many factors. After receiving a dose, you will need to be observed for at least 15 minutes to ensure you don’t have a reaction to the vaccine.
No proof is required. We are relying on the honor system and hoping people will be respectful of the process.
The state leaves the door open by saying that the list provided is not comprehensive. If you have questions about whether you should take the vaccine, ask your primary care doctor.
It will take a while to finish vaccinating all of Phase 1 a and Phase 1b. We are not certain when the vaccine will become available for all others. At this time though we anticipate it will be late spring or early summer.
Our suggestion would be to contact your healthcare provider for guidance on the vaccine.
Visit the DSHS Vaccination Provider website to find other vaccine opportunities. Please contact providers in advance to confirm vaccination location and hours, that they have the vaccine on hand, and that you are eligible for vaccination at that site.
Yes. If you are unable to get an appointment at a city vaccination clinic, we encourage you to continue to seek out other opportunities to get vaccinated.
Yes, but you will need to complete one sign up per person.
You will schedule your second dose during your appointment for your first dose.
No, the registration is not transferrable.
Unfortunately, we cannot accommodate a reschedule. If you can not make it to your appointment it will be given to someone else on the waiting list.
At this time, we do not know when we will receive more vaccines. We will keep everyone updated by sharing all updates on social media and on Schertz.com.
Due to social distancing requirements, please arrive at your scheduled appointment time. This helps us limit the number of people inside at any given time to only those who need to be there. If you arrive early, you will need to wait in your car until your appointment time.
Unless you require assistance of any kind, we ask that you come to your appointment alone. This will help us keep the number of people in the building to a minimum.
Children are not allowed into vaccine clinic sites unless they are 18+ and have an appointment to receive a vaccine due to having one of the chronic conditions listed on the DSHS website for 1B.
Yes, there will be Spanish speakers available on site.
Short-sleeve shirts are best since the injections will be in your arm; please bring a sweater or jacket as rooms may be cool while you are waiting.
Vaccines will be administered by either an RN, LVN or higher certified medical provider OR a Paramedic or higher certified First Responder.
Yes, the Centers for Disease Control recommends wearing masks, washing your hands and staying away from large gatherings even after receiving the vaccine.